@article{2a4c8e01790d4d219b913dcdec84901c,
title = "The balanced scorecard framework-A case study of patient and employee satisfaction: What happens when it does not work as planned?",
author = "Andrea Lorden and Alberto Coustasse and Singh, \{Karan P.\}",
note = "Lorden, A., Coustasse, A., \& Singh, K. P. (2008). The balanced scorecard framework - A case study of patient and employee satisfaction: What happens when it does not work as planned? Health Care Management Review, 33(2), 145-155.",
year = "2008",
month = apr,
day = "1",
language = "American English",
journal = "Management Faculty Research",
}